Terms & Conditions – Brightangel Hairempire

Effective Date: 27 August 2026

Welcome to BrightAngel Hair Empire.

These Terms and Conditions (“Terms”) govern your use of our website and your purchase of products from Brightangel Global Biz Resources, trading as BrightAngel Hair Empire (“BrightAngel”, “we”, “us”, or “our”).

By accessing our website, placing an order, or purchasing any product from us, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or place an order.

1. About BrightAngel

BrightAngel Hair Empire is a hair products business operated by:

Legal Business Name: Brightangel Global Biz Resources

Trading Name: BrightAngel Hair Empire

Business Address: 27 Breadfruit Street, Balogun Market, Lagos Island, Lagos, Nigeria

Email: brightangelhairempire@gmail.com

Phone: +234 703 361 6966

Website: brightangelhairempire.com

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, measurements, colours, textures, lengths, and other product information displayed on our website are accurate.

However:

Product colours may appear slightly different depending on your device or screen settings.
Natural and human hair products may have variations in colour, texture, density, curl pattern, or appearance.
Measurements and specifications may have reasonable variations depending on the product.
Product photographs may be used for illustrative purposes, and the actual product may have minor differences.
Product availability may change without notice.

We reserve the right to correct errors, update product information, or discontinue products at any time.

3. Prices

All prices displayed on our website are stated in Nigerian Naira (₦), unless otherwise indicated.

Prices may change from time to time without prior notice.

The price applicable to your order is the price displayed at the time you complete your purchase, subject to any obvious pricing error.

Delivery charges, customs duties, taxes, or other applicable charges may be separate from the product price where applicable.

4. Placing an Order

When you place an order through our website, you are making a request to purchase the selected products.

After placing your order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method provided by you.

An order confirmation does not necessarily mean that BrightAngel has accepted the order if there is an issue relating to product availability, payment, pricing, fraud prevention, or other circumstances.

We reserve the right to cancel or refuse an order where reasonably necessary.

If we cancel an order after payment has been successfully received, we will process any applicable refund in accordance with our Refund and Return Policy.

5. Customer Information

You are responsible for ensuring that the information you provide when placing an order is accurate and complete.

This includes:

Your full name
Correct telephone number
Correct email address
Correct delivery address
Correct product selection
Any other information necessary to process and deliver your order

BrightAngel will not be responsible for delays, failed deliveries, additional delivery charges, or other issues caused by incorrect or incomplete information supplied by the customer.

6. Payment

Payments made through our website may be processed through Paystack or another authorised payment provider.

By completing a payment, you confirm that you are authorised to use the selected payment method.

We do not request your card PIN, OTP, CVV, password, or other confidential payment credentials through WhatsApp, Instagram, email, or ordinary customer service channels.

If a payment is unsuccessful, your order may not be processed until successful payment is confirmed.

We reserve the right to verify transactions where necessary to prevent fraud or unauthorised activity.

7. Order Confirmation and Payment Verification

An order will only be considered paid after payment has been successfully confirmed by our payment provider or otherwise verified by BrightAngel.

Customers should not assume that an order has been completed solely because money has been deducted from a bank account.

Where a payment appears unsuccessful, pending, duplicated, reversed, or otherwise unclear, we may need to verify the transaction before processing or shipping the order.

8. Delivery

We deliver orders through third-party logistics and delivery providers.

Delivery timelines may vary depending on:

Customer location
Delivery company
Product availability
Public holidays
Weather or other circumstances outside our control
Customs or border processes
Incorrect or incomplete customer information
Other logistical circumstances

Once an order has been handed over to a delivery provider, delays caused by the delivery provider may be outside BrightAngel’s direct control.

Customers are responsible for providing accurate delivery information and being available to receive their orders or following the delivery provider’s instructions.

Additional delivery charges may apply where a delivery attempt fails because of incorrect information, customer unavailability, or circumstances attributable to the customer.

9. International Orders

Where we offer international delivery, customers are responsible for providing accurate delivery information and complying with applicable customs and import requirements.

International orders may be subject to customs duties, taxes, import charges, clearance fees, or other charges imposed by the destination country.

Unless otherwise expressly stated by BrightAngel, these charges are the responsibility of the customer.

Delivery times for international orders may vary because of customs processing and other circumstances outside our control.

10. Returns, Exchanges and Refunds

Our rules regarding returns, exchanges, cancellations, and refunds are set out in our separate Refund and Return Policy.

Customers should review that policy before placing an order.

Certain products may be non-returnable or subject to specific hygiene, usage, customisation, or product-condition requirements.

Products that have been worn, altered, cut, coloured, washed, installed, chemically treated, damaged, or otherwise used may not qualify for return or refund where permitted by applicable law and our Refund and Return Policy.

Nothing in these Terms removes any consumer rights that cannot legally be excluded.

11. Order Cancellation

If you wish to cancel an order, please contact BrightAngel as soon as possible.

Because orders may be processed or prepared for delivery quickly, cancellation may not always be possible after processing or dispatch.

Where cancellation is permitted, any applicable refund will be handled in accordance with our Refund and Return Policy.

12. Promotions, Discounts and Sale Prices

BrightAngel may offer promotions, discounts, sale prices, discount codes, campaigns, or other special offers from time to time.

Promotions may have specific terms, eligibility requirements, validity periods, product exclusions, or limited quantities.

Unless expressly stated otherwise:

Promotions cannot be exchanged for cash.
Discount codes may not be combined.
Promotions may not be applied retrospectively to previous orders.
A promotion may end when its stated validity period expires or available stock is exhausted.

BrightAngel reserves the right to correct obvious promotional errors and to withdraw or modify promotions where reasonably necessary.

13. Website Use

You agree to use our website lawfully and responsibly.

You must not:

Use the website for fraudulent or unlawful purposes
Attempt to gain unauthorised access to our website or systems
Interfere with the security or operation of the website
Introduce malicious software, viruses, or harmful code
Copy or misuse website content without permission
Attempt to obtain another customer’s personal information
Use automated systems to interfere with the website
Submit false or misleading information
Use our website in a way that may damage BrightAngel or its customers

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

14. Intellectual Property

Unless otherwise stated, the content on our website, including our brand name, logos, photographs, videos, graphics, product descriptions, written content, designs, and other materials, belongs to or is licensed to Brightangel Global Biz Resources / BrightAngel Hair Empire.

You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our website content without our prior written permission.

15. Customer Reviews and Submitted Content

If you submit a review, testimonial, photograph, video, comment, or other content to BrightAngel, you confirm that:

The content is your own or you have permission to provide it.
The content does not unlawfully infringe another person’s rights.
The content is not fraudulent, defamatory, abusive, or unlawful.

By submitting content to us, you grant BrightAngel permission to use, reproduce, publish, display, and share that content for legitimate business, marketing, advertising, and promotional purposes, subject to applicable law.

If you do not want your content used for marketing purposes, you may contact us to request that it not be used, subject to any applicable legal limitations.

16. Third-Party Services

Our website may use third-party services, including payment providers, delivery companies, website hosting providers, analytics services, social media platforms, advertising platforms, and other technology providers.

Your use of third-party services may be subject to the terms and privacy policies of those providers.

BrightAngel is not responsible for services or systems that are operated and controlled independently by third parties.

17. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, or available.

The website may occasionally be unavailable because of:

Maintenance
Technical problems
Hosting issues
Internet or network problems
Security incidents
Updates
Circumstances outside our reasonable control

We may modify, suspend, or discontinue any part of the website without prior notice where reasonably necessary.

18. Limitation of Liability

To the extent permitted by applicable law, BrightAngel will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Our liability relating to a specific purchase will, where legally permitted, be limited to the remedies available under our applicable policies and the amount paid for the relevant product or order.

19. Events Beyond Our Control

BrightAngel will not be responsible for delays or failure to perform our obligations where the delay or failure results from circumstances reasonably beyond our control.

These circumstances may include natural disasters, fire, flood, strikes, civil unrest, government restrictions, public health emergencies, transportation disruptions, internet or telecommunications failures, payment-system failures, customs delays, or other unforeseen circumstances.

20. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, website, payment arrangements, delivery arrangements, or applicable laws.

When we make changes, we will update the “Effective Date” at the top of this page.

Your continued use of the website after updated Terms are published means that you accept the updated Terms, to the extent permitted by applicable law.

22. Governing Law

These Terms are governed by the laws applicable in the Federal Republic of Nigeria.

Any dispute arising from your use of our website or purchase from BrightAngel will be handled in accordance with applicable Nigerian law and the jurisdiction of the appropriate Nigerian courts.

23. Contact Us

If you have questions about these Terms, an order, a product, or any of our services, please contact us:

Brightangel Global Biz Resources

Trading as BrightAngel Hair Empire

Address: 27 Breadfruit Street, Balogun Market, Lagos Island, Lagos, Nigeria