BrightAngel Hair Empire is operated by Brightangel Global Biz Resources.
Our business address is:
27 Breadfruit Street, Balogun Market, Lagos Island, Lagos, Nigeria.
You can place your order directly through our website.
Simply:
1. Browse our available products.
2. Select the product you want.
3. Choose the available specifications, such as length or texture where applicable.
4. Add the product to your cart.
5. Proceed to checkout.
6. Enter your correct contact and delivery information.
7. Complete payment through the available payment options.
Once your payment has been successfully confirmed, your order can proceed for processing.
We accept online payments through the payment options available at checkout, including payment processing through Paystack.
Your payment information is processed securely by the relevant payment provider.
Yes.
Payments made through our website are processed through authorised payment providers such as Paystack.
BrightAngel does not ask customers to send their card PIN, OTP, CVV, or other confidential card information through WhatsApp, Instagram, email, or other customer service channels.
After successfully placing an order, you may receive an order confirmation through the contact information you provided.
If you have made payment but have not received an order confirmation, please contact us with your payment or transaction details so we can assist you.
Delivery time depends on your location, the delivery company, product availability, and other logistical factors.
Estimated delivery information may be provided during the ordering process or by our customer service team.
International orders may take longer because of customs clearance and other international shipping procedures.
Yes.
We can arrange delivery to customers in other parts of Nigeria, subject to available delivery services.
International delivery may be available depending on the destination and shipping arrangements.
International customers should contact us if they need assistance confirming delivery availability and applicable shipping charges.
Customers receiving international orders may be responsible for customs duties, taxes, import charges, or other fees imposed by the destination country.
Please contact us as quickly as possible if you need to make a change.
Once an order has been processed, prepared, or dispatched, changes may no longer be possible.
We cannot guarantee that an order can be changed after payment.
You may contact us to request cancellation as soon as possible.
However, cancellation may not be possible once your order has been processed, prepared, customised, or dispatched.
Any approved cancellation or refund will be handled according to our Return and Refund Policy.
Returns are accepted only under the conditions stated in our Return and Refund Policy.
If you receive the wrong item, a damaged product, or believe there is a genuine product defect, contact us within 24 hours of delivery.
Please provide clear photographs and/or videos when requested.
Generally, no.
For hygiene and product-quality reasons, products that have been worn, installed, washed, cut, coloured, bleached, chemically treated, styled, altered, or otherwise used generally cannot be returned.
Please inspect your product carefully before installing or altering it.
Contact us within 24 hours of delivery.
Please send your order number together with clear photographs or videos showing the product you received.
If our error is confirmed, we will work with you on the appropriate resolution in accordance with our Return and Refund Policy.
Please contact us within 24 hours of delivery.
Take clear photographs of the package and product before discarding any packaging.
We may request a video or additional information to help us investigate the issue with the delivery provider.
Please contact us immediately if you need to make a change.
If your order has not yet been processed, we may be able to assist.
Once your order has been processed, customised, or dispatched, changes may no longer be possible.
Yes.
BrightAngel Hair Empire offers a range of hair products, including human hair products, wigs, closures, frontals, bundles, and other hair products depending on current stock.
Please check the individual product description for the specific details of each product.
We make every effort to ensure that our product photographs accurately represent our products.
However, colours may appear slightly different depending on lighting, photography, and your phone or computer screen.
Natural and human hair products may also have minor variations in texture, colour, density, curl pattern, and appearance.
Human hair is a natural product and may experience some shedding or tangling depending on the texture, construction, handling, styling, environmental conditions, and maintenance.
Proper hair care and handling are important.
Shedding or tangling alone does not automatically mean that a product is defective.
If you believe you have received a product with an unusual or serious quality issue, contact us promptly for assessment.
Customisation options depend on the particular product and current availability.
If you require a customised wig or special specification, please contact our customer service team before placing your order.
Customised orders may be subject to different cancellation and return conditions.
You can contact us through our official customer service channels for enquiries and assistance.
Where possible, we recommend completing your purchase through our official website so that your order and payment can be properly recorded.
Never send your card PIN, OTP, CVV, password, or other confidential payment information through Instagram or WhatsApp.
Contact us immediately.
If the order has not yet been dispatched, we may be able to update the address.
If the order has already been dispatched, changing the delivery address may not be possible and additional delivery charges may apply.
Our delivery partner may attempt to contact you or make another delivery attempt.
Please ensure that your phone number is active and that someone is available to receive your order.
Additional delivery charges may apply if a delivery has to be rearranged because of customer unavailability or incorrect information.
Sale, promotional, discounted, or campaign products are subject to our Return and Refund Policy and any specific conditions stated during the promotion.
A discounted product cannot automatically be returned simply because the customer later changes their mind.
Where a refund is applicable and approved under our Return and Refund Policy, we will process the refund using the original payment method where reasonably possible.
Refund processing time may depend on our verification process and the payment provider or bank.
You can contact us through:
Email: brightangelhairempire@gmail.com
Phone/WhatsApp: +234 703 361 6966
Business Address: 27 Breadfruit Street, Balogun Market, Lagos Island, Lagos, Nigeria.
Follow BrightAngel Hair Empire on our official social media channels and join our BrightAngel Tribe community to stay updated about new products, discounts, sales, and special offers.
Always confirm that you are communicating with our official account before making any payment.
You can find our website policies through the relevant links on our website, including:
* Privacy Policy
* Terms and Conditions
* Return and Refund Policy
* Delivery Policy
We recommend reading these policies before placing an order.
We are happy to help.
Contact us:
Brightangel Global Biz Resources
Trading as BrightAngel Hair Empire
Email: brightangelhairempire@gmail.com
Phone: +234 703 361 6966
Address: 27 Breadfruit Street, Balogun Market, Lagos Island, Lagos, Nigeria.
We will do our best to assist you as quickly as possible.