Shipping and Delivery Policy
Effective Date: 27 August 2026
At BrightAngel Hair Empire, we understand that receiving your order safely and on time is an important part of your shopping experience.
This Shipping and Delivery Policy explains how orders placed with Brightangel Global Biz Resources, trading as BrightAngel Hair Empire, are processed, shipped, and delivered.
By placing an order through our website, you agree to the terms of this Shipping and Delivery Policy.
1. Our Business Information
Legal Business Name: Brightangel Global Biz Resources
Trading Name: BrightAngel Hair Empire
Business Address: 27 Breadfruit Street, Balogun Market, Lagos Island, Lagos, Nigeria
Email: brightangelhairempire@gmail.com
Phone: +234 703 361 6966
Website: brightangelhairempire.com
2. Order Processing
Orders are processed after successful payment has been confirmed.
Processing time may vary depending on:
- Product availability
- Order volume
- Sales and promotional periods
- Customisation requirements
- Verification of payment
- Customer information provided
- Public holidays and weekends
During major sales, promotions, or campaigns, order processing may take longer than usual because of increased order volumes.
Where there is a significant delay in processing your order, we may contact you using the information provided during checkout.
3. Delivery Locations
We offer delivery within Nigeria and may offer international delivery depending on the destination and available logistics arrangements.
Available delivery locations and applicable delivery charges may be displayed during checkout or communicated by our customer service team.
Some remote locations may attract additional delivery charges or may have limited delivery availability.
4. Delivery Charges
Delivery charges may depend on:
- Delivery location
- Package size or weight
- Delivery method
- Courier or logistics provider
- Domestic or international destination
Where applicable, the delivery charge will be displayed during checkout or communicated before the order is dispatched.
Unless expressly stated otherwise, product prices do not include delivery charges.
5. Estimated Delivery Times
Delivery times are estimates and are not guaranteed deadlines.
The actual delivery time may depend on the customer’s location, the selected delivery provider, traffic, weather, public holidays, logistics conditions, and other circumstances outside our reasonable control.
Customers will receive relevant delivery information through the contact details provided when placing an order where applicable.
International deliveries may take longer because of customs clearance, import procedures, and other requirements in the destination country.
6. Delivery Partners
BrightAngel may use independent courier, logistics, dispatch, freight, or shipping companies to deliver orders.
Once an order has been handed over to a delivery provider, the delivery provider is responsible for carrying out the physical delivery.
We will, however, make reasonable efforts to assist customers where a delivery issue arises.
7. Customer Responsibility for Delivery Information
Customers are responsible for providing accurate and complete delivery information.
This includes:
- Full name
- Active telephone number
- Email address where applicable
- Correct delivery address
- State and city
- Landmark or useful delivery instructions where necessary
BrightAngel will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.
8. Customer Availability
Customers should ensure that they or an authorised person is available to receive the order.
The delivery company may contact the customer using the telephone number supplied during checkout.
If the customer is unavailable, the delivery provider may make another delivery attempt or arrange another collection/delivery option.
Additional charges may apply where a second delivery attempt or special arrangement is required because of customer unavailability.
9. Failed or Unsuccessful Delivery
A delivery may be considered unsuccessful where:
- The customer cannot be reached;
- The customer refuses or declines delivery;
- The delivery address is incorrect or incomplete;
- The customer is unavailable after reasonable delivery attempts;
- The customer fails to respond to the delivery provider;
- The customer requests delivery to an unavailable location; or
- Other circumstances attributable to the customer prevent delivery.
Where a delivery fails for reasons attributable to the customer, additional delivery or redelivery charges may apply.
10. Delays
Although we work with our delivery partners to ensure timely delivery, BrightAngel cannot guarantee a specific delivery date unless expressly agreed in writing.
Delivery may be delayed by circumstances including:
- Traffic
- Weather
- Public holidays
- High order volumes
- Courier delays
- Road restrictions
- Strikes
- Security situations
- Natural disasters
- Government restrictions
- Customs procedures
- Incorrect customer information
- Other circumstances beyond our reasonable control
Where a significant delay occurs, we will make reasonable efforts to assist and provide relevant information available to us.
11. Sales and Promotional Periods
During major sales, payday sales, clearance sales, festive campaigns, or other promotional periods, we may receive significantly higher order volumes.
As a result, order processing and delivery may take longer than during normal periods.
By purchasing during a major promotional campaign, customers acknowledge that increased order volumes may affect processing and delivery timelines.
Any specific processing or delivery information announced for a particular sale will apply to orders placed during that campaign.
12. Inspect Your Package Upon Delivery
Customers are encouraged to inspect their package as soon as possible after receiving it.
If the package appears visibly damaged, please take photographs or videos of the package before opening it where reasonably possible.
If you believe you received:
- The wrong product;
- A missing item;
- A visibly damaged product; or
- Another significant order issue,
please contact BrightAngel within 24 hours of delivery.
Please provide your order number together with clear photographs and/or videos where requested.
13. Wrong or Missing Items
If you believe that an incorrect or missing product was included in your order, contact us within 24 hours of delivery.
We may request photographs, videos, packaging information, or other evidence to verify the issue.
If our error is confirmed, we will determine the appropriate resolution in accordance with our Return and Refund Policy.
14. Damaged Packages
If your package arrives visibly damaged, please document the condition of the package and contact us as soon as possible.
We may need to communicate with the delivery provider to investigate the circumstances.
Customers should not discard packaging, labels, or other relevant materials until the matter has been resolved.
15. International Shipping
Where international delivery is available, the customer is responsible for providing complete and accurate delivery information.
International shipments may be subject to:
- Customs duties
- Import taxes
- Clearance fees
- Local charges
- Documentation requirements
- Import restrictions
- Other charges imposed by the destination country
Unless expressly stated otherwise, these charges are the customer’s responsibility.
BrightAngel is not responsible for delays caused by customs authorities or destination-country import procedures.
16. Customs and Import Restrictions
Customers placing international orders are responsible for ensuring that the products they purchase can legally be imported into their destination country.
Customs authorities may inspect, delay, hold, or refuse shipments in accordance with local laws and procedures.
BrightAngel cannot guarantee that customs authorities will release an international shipment within a particular timeframe.
17. Delivery Confirmation
A delivery may be considered completed when the delivery provider confirms that the order has been delivered to the address or recipient provided by the customer.
Customers should keep any delivery confirmation, tracking information, or communication provided by the delivery company.
If you believe an order has been incorrectly marked as delivered, contact us promptly so we can investigate with the delivery provider.
18. Tracking
Where tracking is available, tracking information may be provided to the customer through the available communication channel.
Tracking information is provided by the relevant delivery provider and may not update immediately.
BrightAngel is not responsible for delays in the display or updating of third-party tracking information.
19. Collection Instead of Delivery
Where applicable, BrightAngel may offer collection from an agreed location.
Customers collecting orders may be required to provide appropriate order or identification information before the order is released.
Once an order has been properly handed over to the customer or their authorised representative, BrightAngel will not be responsible for loss or damage occurring after collection, except where applicable law provides otherwise.
20. Delivery of Multiple Products
Where an order contains multiple products, BrightAngel may, where reasonably necessary, send the products together or in separate shipments.
If an order is delivered in multiple shipments, the customer may receive separate delivery notifications.
Additional delivery charges will only be applied where reasonably necessary and communicated to the customer.
21. Changes to Delivery Information
If you need to change your delivery address after placing an order, contact us immediately.
We will try to accommodate the request if the order has not yet been dispatched.
Once an order has been handed over to a delivery provider, we cannot guarantee that the address can be changed.
Any additional cost caused by a customer-requested change may be charged to the customer.
22. Delivery Fees and Refunds
Delivery charges are generally separate from the price of the product.
Where a refund is approved under our Return and Refund Policy, the treatment of delivery charges will depend on the reason for the refund and applicable law.
Where the customer is responsible for a failed delivery, redelivery, or return, reasonable delivery-related costs may be deducted or charged where permitted by applicable law.
23. Unclaimed or Returned Orders
If an order is returned to BrightAngel because it was not successfully delivered due to circumstances attributable to the customer, the customer should contact us promptly to arrange the next step.
Additional delivery or redelivery charges may apply.
Any refund that may be available will be handled in accordance with our Return and Refund Policy and applicable law.
24. Events Beyond Our Control
BrightAngel will not be responsible for delivery delays or failures caused by circumstances reasonably beyond our control.
These may include natural disasters, fire, flooding, strikes, civil unrest, government restrictions, public health emergencies, road closures, security incidents, transportation disruptions, telecommunications failures, customs delays, or other unforeseen circumstances.
Where reasonably possible, we will notify affected customers and provide available information about the situation.
25. Customer Support
For questions regarding your delivery or order, contact us:
Email: brightangelhairempire@gmail.com
Phone/WhatsApp: +234 703 361 6966
Please include your order number when contacting us about an existing order so that we can assist you more efficiently.
26. Relationship With Our Return and Refund Policy
This Shipping and Delivery Policy should be read together with our:
- Terms and Conditions
- Return and Refund Policy
- Privacy Policy
Our Return and Refund Policy explains the requirements for returns, exchanges, refunds, damaged products, incorrect products, and other order-related issues.
Nothing in this Shipping and Delivery Policy is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable law.
27. Changes to This Policy
We may update this Shipping and Delivery Policy from time to time to reflect changes to our business, delivery partners, shipping arrangements, products, or applicable laws.
When we make changes, we will update the Effective Date at the top of this page.
Last Updated: 27 August 2026